Return and refund policy

Our policy is for a duration of 30 days. If 30 days have passed since the receipt of the product, we cannot offer a refund or exchange.

If, within 24 hours of your order, you change your mind during the week, we will refund you directly.

We only process orders 24 hours after they have been placed in order to allow for any errors or changes of mind from the clients. After this period, if the order has been processed, we will no longer be able to refund you for a change of mind before the product is delivered, received, and returned to the address provided.

To qualify for a return, your item must be unused, in the same condition you received it, and in its original packaging. The return is free: we will provide you with a prepaid return label and the return address to which you should send your parcel.

There are several types of products that cannot be returned. We do not accept returns on intimate or sanitary products. Gift cards are also non-returnable.

To make a return, we will verify that it is indeed your order using your order number and/or any information used when placing your order. This will likely be your email address.

To validate your return, there are two possibilities. We acknowledge receipt of the parcel at the return address we provided or you send us a scan or photo as proof that the return was made to the provided address. In the first case, the shipment should not be sent to the manufacturer’s address. In the second case, a postal receipt or shipping ticket may be accepted.

We may ask you to wait for the package’s receipt rather than send proof that the return has been made. This is because, in the case of a refund request, an inspection of the package may be necessary. This inspection will take place before we proceed with the refund if applicable.

If you receive an item and claim it is damaged and you want a refund but refuse to send a photo of the item you received, you will be asked to send the item to a specific address so that the item from your order can be inspected.

Once the parcel is received, it is only after inspection that the refund will be processed (or not). Indeed, after inspection, we may find that the item is in good condition. We will inform you via a photo and/or video, and in this case, the refund will be denied.

This procedure may seem excessive. However, some individuals have been dishonest, and based on past experience, we can no longer take our interlocutors at their word. We apologize for this, and please know that we do our best to handle each return and refund request.

For every refund, a fee of 2€ will be charged per order to cover the costs incurred by the platforms and payment processors.

In the case of a refund, when we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will then inform you of our decision regarding the approval or rejection of your refund request.

If your refund request is approved, it will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain period. This period is not controlled by us, and we will notify you once the refund process has been initiated on our side.

If the refund is delayed or missing, please check your bank account first. Only then should you contact the entity that issued your credit card. There may be a delay before your refund is officially posted.

After these two steps, if you still have not received your refund, please send an email. The customer service team will ask if you have completed both steps. If so, the customer service team will verify the status in the database.

We apologize for requiring these steps, but we want to provide the utmost attention to your requests. We lose a lot of time when the request is not preceded by certain steps. We wish to allocate the maximum attention to the requests we receive.

For sale items, if a refund is made, the refund will be based on the sale price of the item and not the regular price.

For exchanges, we only replace an item if it is defective or damaged. If this is the case and you want to exchange it for the same item, please send us an email.

For gifts, if the item you wish to return was sent directly to you, you will receive a gift credit equal to the value of your return. Again, this will only be done once we have received the item, and a gift card will be sent to you via email.

If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first to give it to you later, we will send a refund to the gift buyer, and they will know that you returned the item.

Depending on where you live, the time to receive your exchanged product may vary.

If you are shipping an item worth 30€ or more, consider using a delivery service that allows you to track the shipment or ensure delivery. We do not guarantee that we will receive the item you return.