Refund policy

Our return policy is valid for 30 days: after this period from the receipt of the product, no refunds or exchanges will be granted.

During weekdays, if you change your mind within 24 hours of placing your order, we will process a refund immediately.

Orders are only processed after 24 hours to allow for any potential errors or changes of mind. Once this period has passed and the order has been processed, any refund related to a change of mind will only be considered after delivery, receipt, and return of the product to the address we provide.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging and returned at your own expense to the address we will provide.

Gift cards are non-returnable items.

To process a return, we will verify that it is indeed your order using your order number and/or any information provided when you placed your order. We usually use your email address for this verification.

To validate your return, you have two options:

1. We acknowledge receipt of the parcel at the return address we provided.
2. You send us, by scan or photo, proof confirming that the return has been made to the indicated address.

In the first case, the parcel must not be sent to the manufacturer’s address under any circumstances.
In the second case, a postal receipt or proof of shipment will be accepted.

However, we recommend that you wait for the product to be received by our team rather than just sending a proof of shipment. This is because, for a refund request, the parcel may need to be inspected before the refund is processed, provided it is approved.

If you receive an item that you believe is damaged and you wish to request a refund, but refuse to provide a photo of the received item, you will be asked to return the item to a specific address for inspection.

Once the parcel is received, a refund will only be considered after inspection. The inspection may reveal that the item is in good condition. If this is the case, we will inform you by sending a photo and/or video, and the refund will be refused.

This procedure may seem excessive. However, some individuals have unfortunately been dishonest, and based on our past experiences, we can no longer rely solely on the statements of our customers. We sincerely apologize for this and assure you that we are doing everything possible to handle each return and refund request with seriousness, fairness, and attention.

For refund requests, once the returned item has been received and inspected, we will send you an email confirming its receipt. We will then inform you of our decision regarding the approval or refusal of your refund request.

If your refund request is approved, it will be processed, and a credit will be automatically applied to your credit card or the payment method used for the purchase within a variable timeframe. This timeframe is beyond our control.

If your refund takes longer than expected or seems absent, we recommend checking your bank account several times. Then, we suggest contacting your bank, as a processing delay may be required before the refund becomes visible.

If, after these steps, you still haven’t received your refund, please email us at ==> contact@opaldwell.com . Our customer service team will then perform the necessary checks and take care of your request.

We apologize for requiring you to follow these preliminary steps. However, they allow us to handle each request with the necessary attention and to optimize our response times.

For discounted items, any refund will be based on the actual price paid, and not on the original price before the promotion.

For exchanges, we replace an item only if it is defective or damaged. If you wish to exchange it for the same item, please email us at contact@opaldwell.com.

For items received as a gift, if you wish to return them, you will receive a gift credit of an amount equal to the returned item’s value. However, we will wait for the item to be received before sending the gift credit to you by email.

If the item was not marked as a gift at the time of purchase, or if the giver wanted to receive it first to offer it to you later, the refund will be made to the original purchaser, who will be notified of the return.

For returns, you will be responsible for paying your own shipping costs. These shipping costs are non-refundable, and if you receive a refund, the return shipping costs will be deducted from your refund.

Depending on your location, the time it takes for the exchanged item to reach you may vary.

For returns of items valued at $35 or more, it is recommended to use a tracked or insured delivery service. We cannot guarantee receipt of the item without these precautions.