Shipping policy

By placing an order through our store, you agree to the terms below. These are provided to ensure that both parties understand and agree to this arrangement in order to mutually protect each other and to set expectations regarding our service.

1. General

Subject to stock availability, we strive to maintain accurate inventory records. However, from time to time there may be a stock discrepancy and we may not be able to fulfill all items at the time of your purchase. In this case, we will contact you to ask whether you prefer to wait for the restocking of the out-of-stock item or if you would prefer a store credit.

2. Shipping Costs

Shipping costs are calculated during checkout based on the weight, dimensions, and especially the destination of the items in your order. Payment for shipping will be collected at the time of purchase. This price will be the final shipping cost for your order.

3. Returns

Return conditions are available on the Return and Refund Policy page, the link of which can be found at the bottom of the page.

4. Delivery Terms

Generally, orders shipped internationally may be in transit for up to 10 days. However, this period may exceptionally be longer (up to around twenty days). This varies greatly depending on the type of shipping selected and the supplier associated with the items contained in your order.

Shipping Time

Orders are usually processed within 2 business days after payment of the order. We allow a 24-hour period so that the delivery address can be modified if necessary.

Our teams contact the storage facilities of the items from Monday to Friday during normal business hours, except on national holidays when shipments will not be processed.

When you place an order on our store, the maximum dispatch time is 5 business days. Orders are often shipped before 5 business days. However, delivery may take up to 2 to 4 weeks during this disrupted period.

It is important to note the difference between shipping and delivery. Delivery refers to transporting items and ensuring they reach the destination address. Shipping refers to the action of sending the items from an order.

For this reason, in exceptional cases, delivery time may take up to 5 weeks (5 business days for order processing and 4 weeks for delivery).

These are exceptional total delays, but we want to communicate them in order to avoid any inconvenience. However, if this delivery period is exceeded, meaning 5 weeks, we aim to keep you satisfied.

For this reason, we will offer solutions such as resending your order at our expense or issuing a gift voucher with a value higher than the amount of your initial order. This almost never happens, but we prefer to anticipate these situations and inform you of our customer service policy.

Therefore, if you received your order confirmation email 5 weeks ago or more, please either reply to the order confirmation email or send us an email.

To ensure your email is processed as quickly as possible, we recommend including the following information:

• Your order number

• The email address used when placing your order

• First name

• Last name

• Contents of your order (even approximate)

• Date of your order

If you send us an email, we also recommend using the following subject line:

“Delivery Time – Your Order Number”

Example:
“Delivery Time – 125698”

Members of our customer service team will respond within 48 business hours by email to handle your situation.

4.4 Change of Delivery Address

For requests to change the delivery address, we are able to modify the address at any time before the order has been shipped.

4.5 Shipping to P.O. Boxes

Our website will ship to P.O. Box addresses only using postal services. We are currently unable to offer courier services to these locations.

4.6 Shipping to Military Addresses

We are able to deliver to military addresses using USPS. However, we are not able to offer this service using courier services.

4.7 Out of Stock Items

If an item is out of stock, we will contact you to ask whether you prefer to wait for the item to be restocked or if you prefer a store credit. This store credit will have a value higher than the amount of your initial order.

4.8 Delivery Time Exceeded

If the delivery time has exceeded the expected timeframe, please contact us by email so that we can process your request.

5. Tracking Notifications

Once your order has been shipped, you will receive a tracking link allowing you to follow the progress of your shipment based on the latest updates provided by the shipping service provider.

6. Parcels Damaged in Transit

If you notice that a parcel is damaged during transport, please, if possible, refuse the delivery and contact our customer service. If the parcel has been delivered while you were absent, please contact our team by email.

7. Duties and Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on our website at the time you place your order.

7.2 Import Duties and Taxes

Import duties and taxes may be required for international shipments upon arrival in the destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us.

If you refuse to pay the duties and taxes upon arrival in your destination country, the goods will be returned at the customer’s expense. The customer will receive a refund for the value of the goods paid, minus the return shipping costs. The cost of the original shipping will not be refunded.

8. Cancellations

If you change your mind before receiving your order, we can accept cancellations at any time before the order has been shipped. If the order has already been shipped, please refer to our refund policy available at the bottom of our website.

9. Insurance

Parcels are insured for damage and loss up to the value declared by the carrier. A loss is confirmed when the postal service confirms the loss. A delivery confirmed by the postal service will be considered valid.

We have unfortunately experienced too many cases of dishonest customers claiming that they did not receive their order to rely solely on the customer's statement. However, we will do our best to satisfy you by resending the items from your order at our expense or offering a gift voucher with a value higher than the amount of your initial order.

9.1 Process for Parcels Damaged in Transit

We will proceed with a refund or replacement in accordance with the Return and Refund Policy available at the bottom of the page.

9.2 Process for Parcels Lost in Transit

If the postal service confirms a loss in transit, we will do our best to satisfy you by resending the items from your order or offering a gift voucher with a value higher than the amount of your initial order.

10. Customer Service

For any inquiries regarding customer service, please send an email using the address provided at the bottom of the page.